We offer a manufacturers defect warranty for 1 year from date of purchase.
We may, at our sole discretion, replace the entire product or a specific part of the product assembly.
For fastest response, please text photos to 612.709.9534 or email service@vertexproducts.com.
Please tell us where and when you purchased the item, along with your name and shipping details. In most cases we can look up your purchase with this info.
If you have the sticker on the box, please include either a photo of the sticker or text the “Vertex SO#” which is located in the lower right hand corner of the label.